Cancellation Terms & Conditions
|Before 120 Hours
|Within 120 Hours
||ZERO REFUND TKT NON-REFUNDABLE
||Name Change Not allowed
Please refer to airline specific amendment and cancellation policy while using supertravels.co.in Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.
How do I get a refund after canceling my ticket?
After canceling your booking, you will need to send us the paper ticket to the following address:
Super Travels & Holidays
Shop no 17 , Above Gupta Store ,
Amrapali circle , Vaishali Nagar,
Jaipur - 302021 (Raj.) INDIA
On receiving the ticket, the refund shall be processed within 30 days from the date of receipt.
In case of e-Tickets and PTA, the refund shall be processed within 15 - 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket.
What are the cancellation/amendment charges?
Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.
Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.
For all domestic bookings cancelled online, standard cancellation charges as applicable by the airline shall apply. In addition, supertravels.co.in will charge Rs. 250 for domestic flights and Rs 500 for international flights per booking as cancellation /amendment service fee from its customers for cancellation handled supertravels.co.in our call center. The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and supertravels.co.in assumes no liability whatsoever in this regard.
Note: Unless expressly stated otherwise, it is mandatory to contact supertravels.co.in for refunds and the airline will not refund your tickets booked on the Website. The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft. In case you avail of the Website's hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and supertravels.co.in would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.